Housing Officer, Administrative​/Clerical

Housing Officer Fulltime Monday to Friday 9am to 5.50pm - based on site in Slough managing blocks of flats. £28,000 per annum.
We are seeking a dedicated and organised Housing Officer to join our team. The successful candidate will be responsible for managing housing-related administrative tasks, providing excellent customer service to tenants, and ensuring smooth communication between residents and management.

This role offers an opportunity to work within a supportive environment, contributing to the effective operation of our housing services. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills.
Responsibilities
 
* Manage tenant records using property management software, ensuring accuracy and confidentiality
 
* Handle all aspects of data entry related to housing allocations, rent payments, and maintenance requests
 
* Provide exceptional customer service via phone and via emails maintaining professional phone etiquette at all times
 
* Assist tenants with queries regarding housing repairs and disputes and complaints.
 
* Daily updates and interaction with onsite caretaker
 
* Coordinate with maintenance teams to address repair requests promptly and efficiently
 
* Log all jobs on to the system.
 
* Organise and maintain administrative documentation related to all repair jobs completed and outstanding
 
* Support the organisation in all other office duties
Experience
 
* Previous experience in office administration or property management is preferred
 
* Strong data entry skills with attention to detail
 
* Proven administrative experience with excellent organisational abilities
 
* Excellent phone etiquette and communication skills
 
* Ability to work independently whilst maintaining a high level of professionalism

This role offers a rewarding opportunity for individuals eager to contribute positively within a housing environment, utilising their organisational skills and customer service expertise.
Job Types: Full-time, Permanent

Work Location:

In person