Aftersales Manager

Get AI-powered advice on this job and more exclusive features.

This range is provided by AION Auto UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from AION Auto UK

About Us:

AION Auto UK is entering an exciting new phase of growth through alongside Jameel Motors, a global leader in the mobility sector. Together, we are bringing AION’s advanced electric vehicle technology to the UK market, offering customers a new standard in intelligent, sustainable mobility.

As we establish our UK retail operations, we are committed to delivering a seamless, high-quality ownership experience that reflects the innovation and reliability of the AION brand. To support this journey, we are seeking an experienced and customer-focused Aftersales Manager to lead our retail aftersales function and ensure customers receive exceptional support throughout the lifetime of their vehicle.

Key Responsibilities:

• Lead the aftersales function within the retail structure, including service, repair, parts, warranty, and customer support operations for AION Auto UK.
• Deliver an exceptional customer experience by ensuring high standards of service quality, timely communication, and efficient resolution of customer issues.
• Develop, implement, and maintain aftersales processes aligned with AION brand standards and Joint Venture operational frameworks.
• Oversee workshop operations, ensuring high levels of productivity, quality control, and technician competency.
• Manage parts operations, including forecasting, stock control, pricing, supplier coordination, and logistics.
• Ensure warranty processes are adhered to, including compliance with OEM guidelines and accurate claim submissions.
• Track and report aftersales KPIs, utilising insights to optimise performance, efficiency, and customer satisfaction.
• Work closely with the Retail Operations, Technical, and Customer Experience teams to create a seamless ownership journey.
• Support the launch of new models by preparing aftersales infrastructure, tooling, training, and processes.
• Ensure all operations comply with UK regulatory standards, health and safety requirements, and AION/Jameel Motors policies.

Key Requirements:

• Proven experience as an Aftersales Manager or Senior Aftersales Leader within an automotive retail environment.
• Strong knowledge of workshop operations, customer service, parts management, and warranty administration.
• Experience with in the EV sector or new-energy vehicle brands is highly desirable.
• Demonstrated ability to build new processes and structures, ideally within a growing or newly established retail operation.
• Commercial awareness with a strong understanding of aftersales profitability, budgeting, and KPI optimisation.
• Proficient in dealership management systems, CRM platforms, and modern aftersales reporting tools.
• Strong organisational skills with the ability to balance strategic oversight and hands‑on operational management.

What We Offer

• Join the launch of a major new automotive brand in the UK
• Help shape the future of sustainable mobility in the UK
• Competitive compensation package, including life assurance and health cover
• Health and wellbeing support through our partnership with the automotive charity BEN.

#Ask Her To Apply

#WomeninEV

#WiEV

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Sales and Management

Industries:
Retail Motor Vehicles, Motor Vehicle Manufacturing, and Motor Vehicle Parts Manufacturing