MSA​/TSA PMO - Governance & Change Management Lead

We are Reckitt Home to the world’s best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply Our supply chain is the backbone of our business. It’s how we get our trusted products to people all over the world, safely and efficiently. And it’s our talented and passionate teams that make this happen. If you’re looking for a career in supply chain, there’s no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics.

You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

The MSA/TSA PMO is responsible for executing the governance framework for Supply Manufacturing Service Agreements (MSA) and Transition Service Agreements (TSA) related to EH Carve Out. This role ensures operational continuity, manages change requests, and escalates unresolved issues in line with the defined governance model. It serves as the first point of contact for governance and change management, supporting regional and global forums.

Key Deliverables

Governance Management

• Lead weekly PMO connect meetings and maintain governance cadence.
• Prepare consolidated KPIs for operational oversight and decision making.
• Support monthly regional and global performance reviews with scorecards and decision-making materials.

Change Management

• Log, validate, and project manage change requests (including CAPEX/OPEX and exit management).
• Conduct initial impact assessments and coordinate with regional PMOs and site PMs as well as Supply Leaders in the regions.

Escalation Handling

• Act as L1 Point of Contact for unresolved issues within local processes.
• Project manage escalations: push to factory or market level, expedite to L2/L3 forums as required.
• Liaise with TSA PMO Lead for escalations requiring TSA Steer Co or Deal Principals.

Stakeholder Engagement

• Serve as the “Relationship Manager” per MSA/TSA agreement.
• Interface with TSA office on key risks, issues, and escalation status.
• Respond to local MSA/TSA queries related to governance and change requests.

Reporting & Compliance

• Maintain governance documentation and change logs.
• Ensure adherence to approved guidelines and escalation rules.
• Support audit readiness and compliance with contractual obligations.

Key Performance Indicators (KPIs)

• Timely execution of governance meetings and reporting.
• Accuracy and completeness of KPI dashboards and scorecards.
• SLA adherence for change request processing and escalation resolution.
• Compliance with governance and contractual requirements.

Education:

Bachelor’s degree in Supply Chain, Business or related fields.

Experience:

• 5+ years in Supply Chain Operations, supply chain governance, or operational management.
• Proven experience in change management and cross-functional coordination.
• Exposure to contractual frameworks (MSA/TSA) and global supply operations preferred but not mandatory.

Skills &

Competencies:

• Strong project management and governance expertise.
• Excellent stakeholder management and communication skills.
• Ability to manage complex escalations and drive resolution.
• Analytical skills for KPI tracking and impact analysis.
• Familiarity with supply chain operations and finance processes.

• Reports to EH Divestiture Director.
• Works closely with TSA PMO Lead, regional Supply Leaders & PMOs, and site PMs.

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management,…