Improvement and Recovery Business Analyst

4 months contract with a Local Authority

Slough Borough Council is seeking an experienced Improvement and Recovery Business Analyst to support its ongoing transformation and recovery programme.

This critical role sits within the Recovery Programme team and contributes to the council's strategic objectives by identifying and analysing opportunities for service improvement, streamlining operations and delivering efficiencies.

The role will play a pivotal part in the development of the council's Target Operating Model (TOM) focusing on end-to-end process redesign, improving the customer journey and enabling automation and digital service access.

It requires strong collaboration across departments and with external partners to deliver measurable improvements and a customer-centric approach to public services.

• Lead and support service improvement and transformation projects aligned with Sloughs Corporate Plan and TOM.
• Analyse customer-facing processes identify inefficiencies and opportunities for digitisation automation and self-service.
• Collaborate with data and insight colleagues to identify trends and deliver evidence-based recommendations.
• Facilitate and lead process redesign workshops using methodologies such as VSM and BPR.
• Produce high-quality business documentation including workflow diagrams user stories and case studies.
• Build strong working relationships across services and with external stakeholders to ensure project success.
• Provide regular transparent project updates and reporting against key metrics.
• Ensure governance risk management and compliance standards are upheld in project delivery.
• Promote a One Council approach ensuring cross-service dependencies are understood and addressed.

• Demonstrable experience of delivering high-impact transformation or recovery programmes in complex organisations.
• Strong stakeholder management skills working with senior managers councillors and cross-functional teams.
• Proven ability to lead end-to-end service reviews and process redesign initiatives.
• Experience delivering improvements that result in tangible efficiencies.
• Sound understanding of local government context and recovery programme requirements.
• Skilled in creating and interpreting business analysis artefacts such as user stories workflow / process diagrams and business cases.
• High-level written and verbal communication skills able to influence and engage varied audiences.
• Experience with VSM (Value Stream Mapping) BPR (Business Process Re-engineering).
• Commercial awareness and understanding of financial sustainability in local government.
• Knowledge of service design principles customer experience improvement and digital transformation.
• Understanding of safeguarding equality and diversity and health and safety within a public sector context.

Qualified in Project Management (e.g. PRINCE2 APM MSP) or Business Analysis or minimum 3 years experience in a similar role.

Working Hours:

37 hours per week Monday to Friday (09 : 0017 : 30).

Employment Type:

Full Time

Closing Date: 22 / 10 / 2025 @12 : 00.