Customer Retention Associate

Customer Renewals Associate – Slough

IRIS Software Group is hiring a Customer Renewals Associate to join our Accountancy team in Slough. This role is designed for career starters who want real responsibility, structured support and clear progression.

Customers rely on our software every day. When a contract reaches its end, the Customer Renewals team ensures they understand their renewal options, feel supported and confident in choosing IRIS Software Group. Your work helps maintain trust, long‑term relationships and positive customer experiences – essential to IRIS success.

You’ll be part of a supportive team of 10–15 Customer Renewals Associates and Advisors. The team works collaboratively, shares knowledge, encourages questions and celebrates learning. You’ll be surrounded by people who want to help you grow and succeed.

• Speak to customers by phone and email about upcoming renewals
• Answer questions and provide clear renewal quotations
• Explain options in a simple, helpful way
• Take ownership of customer enquiries and follow them through
• Keep renewal records accurate and up to date
• Proactively contact customers so nothing is missed
• Build professional relationships through regular communication
• Learn our products so you can confidently support customers

• Experience dealing with customers (in person or over the phone)
• Clear and friendly communication skills
• The ability to stay calm and organised
• Basic IT skills (Outlook and Microsoft Office)
• A positive attitude and willingness to learn
• An interest in building a long‑term career

You’ll receive structured training, hands‑on support and ongoing coaching. You’ll develop strong customer and communication skills, confidence handling commercial conversations, a solid understanding of accountancy software and experience that opens doors across the business. Many people progress from this role into Renewals Specialist, Account Management, Customer Success, Sales Support and other opportunities across IRIS.

Submit your CV and answer a few short questions. Choose the format that works best for you:

• AI Interview (recommended): A short, on‑demand video interview (around 15 minutes) completed at a time that suits you
• Live Interview
  : A short Microsoft Teams call with one of our recruiters

After this, you’ll have a relaxed check‑in with a Talent Partner – a chance to ask questions and learn more about the role. You’ll also complete a few short online assessments and a friendly, in‑person group session focused on teamwork and collaboration.

If you’re looking for a supportive environment where you can learn, grow and make a difference – this is it.