Customer Renewals Associate

Join to apply for the Customer Renewals Associate role at IRIS Software Group
. This position is part of the Accountancy team in Slough and is ideal for someone at the beginning of their professional career who wants to learn, grow, and make a real difference from day one.

This role is about people, communication, and trust. You’ll work with customers who already use our software, helping them understand their renewal options and ensuring they continue to feel supported, informed, and confident in choosing IRIS Software Group.

• Customers understand what they’re renewing and why it matters
• Any questions or concerns are handled clearly and professionally
• Customers feel valued and supported, not pressured

This role is designed for career starters who want real responsibility, structured support, and clear progression.

• Confidence speaking with customers
• Professional communication skills
• Organisational and problem‑solving abilities
• Commercial awareness and attention to detail

You'll join a supportive team of 10–15 Customer Renewals Associates and Advisors. The team works collaboratively, sharing knowledge and supporting one another. Questions are encouraged, learning is celebrated, and success is recognised.

• Speak to customers by phone and e‑mail about upcoming renewals
• Answer questions and provide clear renewal quotations
• Explain options in a simple, helpful way
• Take ownership of customer enquiries and follow them through
• Keep renewal records accurate and up to date
• Proactively contact customers so nothing is missed
• Build professional relationships through regular communication
• Learn our products so you can confidently support customers

• Experience dealing with customers (in person or over the phone)
• Clear and friendly communication skills
• The ability to stay calm and organised
• Basic IT skills (Outlook and Microsoft Office)
• A positive attitude and willingness to learn
• An interest in building a long‑term career

Experience in sales, finance, or accountancy is helpful but not required.

• Strong customer and communication skills
• Confidence handling commercial conversations
• A solid understanding of accountancy software
• Experience that opens doors across the business

We keep things simple, supportive, and transparent.

Submit your CV and answer a few short questions so we can learn more about you.

Choose the format that works best for you:

• AI Interview (recommended): A short, on‑demand video interview (around 15 minutes), completed at a time that suits you
• Live Interview: A short Microsoft Teams call with one of our recruiters

After this, you’ll have a relaxed check‑in with a Talent Partner. This isn’t another interview – it’s a chance to ask questions, learn more about the role, and understand what it’s like to build a career here.

You’ll also complete a few short online assessments. There’s nothing to prepare and no trick questions – they help ensure a fair and consistent process for everyone.

Group Assessment: A friendly, in‑person group session focused on teamwork and collaboration. No preparation needed – just bring your enthusiasm.

If you’re looking for a supportive environment where you can learn, grow, and make a difference – this is it.