Reactive Scheduler

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At Lanes Group nothing is more important than the health, safety and well‑being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership is at our heart, supporting our people to ensure they are engaged with purpose, rewarded and recognised while delivering absolute, exacting operational excellence. We are a leading entity with an enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role we aim to be known for being the best in everything we do, leaving a legacy of absolute quality and compliance, and keeping our promises at all times.

Planning is seen—both internally and externally—as an integral part of the business, driving the smooth completion of work in the field and consistently providing excellent customer service, collaboration, accountability, leadership and a multi‑skilled workforce.

Position: Reactive Scheduler

Location: Customer Solution Centre, Slough Trading Estate (Slough, Berkshire)

Job Type: permanent, full time

Hours: 4 days on 4 days off (12 hours per day), 38.5 hours weekly average, working both early and late shifts

Salary: £27,803 per annum

Benefits: 23 days holiday (including bank holidays); onsite restaurant; personal learning; workplace pension; onsite parking; free access to wellbeing support; friendly working environment

• Allocate all works associated with wastewater network within service level agreements and as promised to the customer on behalf of Thames Water.
• Ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met, and customers are updated where delays occur.
• Ensure full compliance via WNS work checking and raise follow‑on activities via VISTEC as required.
• Give assistance, support and guidance on all customer related issues as they arise and escalated issues to Senior Scheduler in a timely manner.
• Support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.
• Ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.
• Be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
• Undertake any other work as reasonably required by the Customer Operations Manager or Senior Scheduler.
• Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry‑leading standard.
• Be part of high‑performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
• Ensure all H&S, HR and other Lanes Group policies are fully adhered to.
• Establish positive and productive client relationships, ensuring regular, constructive two‑way communication.
• Ensure all resources are utilised effectively—maximising output whilst minimising cost.
• Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation and safeguarding against future claims and disputes.
• Anticipate future operational or compliance risks, mitigating or escalating as required.
• Ensure end‑to‑end process compliance, identifying and removing blockers and ineffective ways of working.
• Be aware of Lanes Group policies and your responsibilities towards them.
• Perform any reasonable ad‑hoc duties requested by management.

So if you enjoy working in a fast‑paced environment and…