Warehouse Operations Manager; Hyperscaler Spare Part Logistics

ATC is a global logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services:

Our Team – Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 45+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that Driving Forward.

This Role

ATC is embarking on an exciting expansion for a new client and is seeking a dedicated Warehouse Operations Manager for our Slough site. This role will take full responsibility for the setup and launch of spare parts logistics for Hyperscaler Operations.

Location: Slough, England, UK

Warehouse Operations (Inbound, Picking, Packing, Outbound, Kitting & Assembly)

• Ensure the end to end management of warehouse operations in line with the customer SLAs, and compliant with health, safety and welfare legislations.
• Lead, plan and oversee all warehouse activities, ensuring compliance with strict quality & Health and Safety standards and agreed SLAs.
• Monitor KPIs and operational data and communicate performance to internal and external stakeholders.
• Proactively identify and elevate operational discrepancies or service risks to ensure quick resolution and client satisfaction.
• Drive daily operational performance, continuously identifying and implementing process improvements to increase efficiency and service quality.
• Lead, develop, and coach the team, fostering a high-performance and customer- focused culture.
• Continuously improve team structures and processes to meet the dynamic requirements of a demanding high-tech & hyperscale environment.
• Ensure cost-effective operations and contribute to achieving the organization’s operational margin and profitability targets.

Continuous Improvement and Operational Excellence

• Monitoring and optimizing operational processes.
• Intensive monitoring of quantitative and qualitative aspects of the operational process and taking measures for improvement.
• Providing internal documentation showing the operational processes and activities with accuracy.
• Continuously monitoring the performance of the teams in terms of Service Levels and KPIs.
• Identifying (threatening) bottlenecks and disruptions and taking measures to prevent/remove them.
• Implement new and/or improved processes and procedures with regard to the execution of assignments in coordination with the parties involved.
• Develop and maintain effective communication channels across all warehouse functions and shifts.
• To assist and support with the security of both the site and the integrity of client property.
• To maintain awareness of security issues and support the onsite security team in the prevention and detection of criminal activity.
• Ensure cross functional operator training is maintained and in date to support costs and mitigate service risk / safety incidents.

Responsible Functioning

• Checking the cleanliness of materials and keeping the work environment and equipment clean
• Monitoring compliance with company and safety regulations

Leadership

• Determine priorities and (have) problems and difficulties solved.
• Manage personnel matters within the department, monitoring the level…