Store Manager, Retail & Store Manager

Position:  Store Manager

Location:

Kazo-Wave Mall, Jammu
Department:  Retail Operations

Reports To:

Cluster Manager

Role Summary

Responsible for overall store performance and profitability
Ensure exceptional customer experience and brand representation
Lead the store team to achieve sales, operations, and service excellence

Key Responsibilities

Achieve monthly and annual sales targets
Monitor KPIs: ATV, UPT, Conversion %, Bill Value
Drive upselling, cross-selling, and customer engagement
Ensure high-quality customer service at all times
Handle escalated customer concerns and resolve issues
Build customer loyalty and repeat business
Conduct performance reviews and team meetings
Maintain a productive and motivated team environment
Oversee daily store operations and SOP adherence
Manage cash handling, billing, and daily reconciliation
Maintain compliance with audit and security guidelines
Maintain attractive and organised product displays
Prepare daily/weekly/monthly business reports

Qualification & Experience
Graduate
4–7 years of retail experience, including 2+ years in a Store Manager role
Experience in premium/luxury retail preferred
Willingness to work in mall/store shift timings, weekends & holidays