Customer Resolution Specialist

Red Recruitment is recruiting a Customer Resolution Specialist to join our client, a telecoms and technology company who are recognised as a leader in their field.

As a Customer Resolution Specialist, you will be the primary point of contact for valued customers, addressing their concerns and providing exceptional support to ensure their satisfaction.

Benefits & Package for a Customer Resolution Specialist:

• Salary: 25,000 per annum
• Hours: Monday - Friday, 9am - 5:30pm
• Contract Type: Permanent
• Location: Solihull
• 33 days holiday (including Bank Holidays)
• Referral Bonus - Recommend a friend
• Employee Assistance Programme
• Private Medical Insurance after probation
• Enhanced Maternity and Paternity pay
• Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme

Key Responsibilities of a Customer Resolution Specialist:

• Respond, investigate and resolve customer enquiries through various channels including phone, email and chat in a timely and efficient manner
• Collaborate with internal teams to find solutions and prevent recurring problems
• Identify opportunities to improve customer experience
• Escalate critical issues to appropriate departments when necessary
• Stay updated on company products, services and policies to provide accurate information to customers
• Achieve and maintain high customer satisfaction ratings through quality service delivery

Key Skills and Experiences of a Customer Resolution Specialist:

• Customer service experience required
• Excellent verbal and written communication
• Strong problem-solving abilities and analytical thinking to resolve complex customer issues
• Proven active listening skills to understand customer needs and concerns
• Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting
• Patient and composed demeanour, even in high-pressure situations
• Ability to adapt to changing priorities and multitask effectively

If you have the relevant skills and experience required and are interested in joining, please apply now!

Red Recruitment (Agency)