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Service Delivery Manager - Customer Success & Performance

Job in Metropolitan Borough of Solihull, Solihull, West Midlands, B91, England, UK
Listing for: NEOCI
Full Time position Listed on 2026-11-04
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Success Management, Account Manager
  • Management
    Client Relationship Management, Account Manager
Salary/Wage Range or Industry Benchmark: 55000 - 75000 GBP Yearly GBP 55000.00 75000.00 YEAR

Job Description & How to Apply Below

Location: Metropolitan Borough of Solihull

NEOCI is seeking a Service Delivery Manager to own key customer relationships, oversee service performance and drive continual service improvement. You will coordinate with technical and commercial teams to meet SLAs, review meetings, and report on performance.

In this customer-facing, commercially focused role you will manage multiple accounts, ensure profitable service delivery, and identify opportunities to enhance client satisfaction and revenue growth.

This role, Service Delivery Manager
- Customer Success & Performance at NEOCI, could be your next career step.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Service Delivery Manager
- Customer Success & Performance role in the description above.

We appreciate your interest in this position.

Join NEOCI and contribute to our ongoing work.

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