HR Specialist

Position: HR Specialist I
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio.  We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success.  

Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers. Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.

We strive to be a company where we all can do our best work with a true sense of purpose and belonging.  Be Connected. Be Valued. Be You.  We hope you’ll consider joining our team. The HR Specialist I serves as a primary front‑line resource for associates by delivering responsive HR support across walk‑up, phone, chat, and email channels. This role performs routine HR system transactions, monitors workflows in systems such as Success Factors, Kronos, and Microsoft Dynamics, and ensures the accurate and timely processing of HR actions.

The HR Specialist I resolves Level 1 cases, provides technical assistance, and applies foundational HR policy knowledge to address a wide range of associate inquiries. The role supports HR programs and cyclical processes, maintains reporting and records, and contributes to a positive associate experience by ensuring consistent, high‑quality service across all HR processes.

Essential Duties and Responsibilities:

HR Customer Service & Process Support Serve as the first line of support for HR inquiries through walk-up, phone, and chat, ensuring associates and leaders receive prompt, accurate information and solutions for their inquiries and requests.  Function as a Subject Matter Expert to provide comprehensive guidance to associates and leaders on a broad range of HR processes, policies and tools. Ensure a People First experience for associates while adhering to defined service level agreements (SLAs)  Deliver technical assistance and support to associates and leaders regarding HR system access, troubleshooting issues, and system navigation.  

Maintain confidentiality and follow internal protocols to protect employee data and comply with all relevant labor laws. Handle sensitive associate issues with tact and in accordance with Swagelok values. Provide administrative support as necessary to HR and Operations teams (i.e. scheduling, filing, ordering, etc.)  Maintain associate record files. Compile data to respond to subpoenas and record requests. Collaborate with HR peers and business units to recommend solutions and implement continuous improvement initiatives to consistently enhance the efficiency of process execution.
Assist with updates to standard work, process documentation, training materials and reference guides to ensure accuracy and relevance. Assist in carrying out assigned components of enterprise HR programs and annual cyclical processes, contributing to the timely and accurate completion of engagement, compliance, and associate‑focused activities. HR System Transactions  Execute standard HR transaction workflows and maintain data integrity within Swagelok HR systems (Success Factors, Microsoft Dynamics, Kronos, etc.).  

Prepare and distribute HR data reports. Manage Level 1 HR cases to conclusion within defined SLAs and escalate complex cases as necessary. Process and route unemployment claims (Case Builder). Assist in development and updates of HR knowledge base…