Administrator , Recreational Loan

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Who we are

Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of Card Works Financial Group, Merrick Bank serves roughly five million card members and more than 100,000 merchant customers nationwide.

What we do

We provide credit cards, recreational loans, deposit accounts, merchant services and bank sponsor ships to consumers and businesses. As a leader in non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated, scalable payment solutions for businesses. Merrick Bank ranks among the top 20 FDIC®-insured credit card issuers in the U.S. and among the top 15 merchant acquirers by transaction volume.

Position

Summary and Role Impact

The Customer Support Loan Administrator I is the key customer account support for our Recreation Lending Operations Team. The Loan Administrator administers to customer accounts, making necessary changes and/or updates as needed. In this role, the Loan Administrator I also addresses any accounts that may need exceptions made as team members monitor daily exception reports and follow up on customer accounts.

The Loan Administrator I completes follow up in answering and reaching out to customer about questions received through the Customer Support Email Inbox. The Administrator also supports the Recreation Lending Department via other tasks; activate accounts, payoff loans, generate refunds, waive fees, post payments, etc… This is done while complying with all Bank related policies and procedures as well as with state and federal collection laws and regulations.

Essential

Functions

• Works all variations of daily BA Reports; these reflect 'exceptions' that need to be addressed as they pertain to customer loans.
• Works emails received in the team email inbox and makes adjustments to customer’s loans as needed (i.e. late fees, adjusting payments, etc...).
• Addresses emails received from customers, that are requesting information about their loan or is sending the Bank/team documents that need to be uploaded to the customer's file.
• Works the Previous Day Funding Report.
• Applies payments to customer loans that have been received via check sent to the Bank.
• Works "Suspect Payoffs" and accounts that are overpaid 3+ months in advance.
• Completes Decisioning through our vendor support; determining how to apply payments when not enough information has been provided.
• Supports level II and Sr. Loan Administrators and other individuals as assigned by leadership.
• Fulfills other tasks and functions as assigned by leadership.
• Maintains positive relationships across the department and with other teams.
• Performs other duties as assigned.

Compliance with Laws & Regulations

Responsible for complying with all of the Bank’s internal control policies and procedures.

Responsible for understanding and complying with all laws and regulations to which the Bank is subject.

Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Requirements for Success

Education & Experience:

High School Diploma or equivalent experience is required. One (1)+ year experience in Customer Support field is preferred. Banking experience is a plus.

Knowledge, Skills and Capabilities

• Professional demeanor and highly organized
• Experience and demonstrated skill with Microsoft Office Suite (Word, Excel, etc…), e‑mail,…