Customer Service - Personal Banker

Customer Service - Personal Banker

Join to apply for the Customer Service - Personal Banker role at RBS
. This position is based in the United Kingdom.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

Join us as a Customer Service Personal Banker in Lanark. You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they’re based. You’ll play a key role in supporting our Mobile Bank team, delivering banking services to our customers. In addition to around 100 hours of high-quality training, we’ll support you to achieve a Foundation Certificate in Responsible Banking and your Driver Certificate of Professional Competence (CPC).

This job does not meet Skilled Worker visa sponsorship requirements.

Bringing our services to remote locations, customers will be at the very heart of your role. You’ll be committed to providing outstanding service in every interaction and become a trusted figure in your communities, building relationships with customers in a range of locations and helping with everyday banking needs.

You’ll drive the Mobile Bank vehicle at least once per month, providing cover when the principal driver is out of the business.

Day‑to‑day responsibilities include:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquiries and transfers
• Working with high levels of accuracy, providing each customer with a seamless and positive experience
• Keeping up to date with changes to vehicle and driver legislation
• Ensuring the safe operation of the Mobile Bank vehicle, making sure it complies with all health and safety regulations and remains roadworthy at all times

You’ll need to be over 25 and have held a valid driving licence for two years to drive one of our Mobile Branch vehicles. You’ll ideally already have a category C1 licence, but if you don't, we’ll provide comprehensive training and cover the cost. We’ll also support you in achieving your CPC, which is a key requirement of the role.

We’ll also be looking for:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities
• A good understanding of process guidance and risk procedures, and the need to adhere to them

You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

Your working pattern: part time for 23 hours per week, with flexibility within 9am-5pm, Monday to Friday, rotational Saturdays and bank holidays.

Your learning journey: comprehensive training programme and ongoing coaching, study towards a recognised external qualification.

Entry level

Part‑time

Finance and Sales

Banking