Desktop Support Specialist

Overview

We are seeking a Desktop Support Analyst to provide high-touch technical support to executives and end users in a fast-paced enterprise environment. This individual will be responsible for delivering white-glove support, troubleshooting desktop technologies, supporting conference room AV systems, and ensuring a seamless technology experience for leadership and staff.

Responsibilities

• Provide white-glove technical support to VP and C-level executives, delivering prompt and professional resolution of technical issues.
• Troubleshoot and support Windows and macOS devices, including desktops, laptops, and mobile technologies.
• Support Microsoft 365 applications, including Outlook, Teams, One Drive, and Office Suite.
• Diagnose and resolve hardware, software, printer, and peripheral-related issues.
• Provide in-person and remote help desk support for end users across the organization.
• Set up, maintain, and troubleshoot conference room technology, video conferencing platforms, and AV equipment.
• Assist with meeting support, ensuring audio, video, and presentation technologies function properly for executive and company-wide meetings.
• Perform hardware deployments, workstation setups, equipment moves, and technology refresh activities.
• Document incidents, service requests, and technical resolutions within the ticketing system.
• Collaborate with infrastructure and networking teams to resolve escalated issues.

Required Qualifications

• 3+ years of desktop support, help desk, or end-user support experience.
• Experience providing executive-level or white-glove support to VP and C-suite stakeholders.
• Strong troubleshooting experience with Windows operating systems, Microsoft 365, PCs, Macs, and printers.
• Experience supporting AV technologies, conference rooms, and video conferencing solutions.
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple support requests while maintaining a high level of professionalism.

Preferred Qualifications

• Experience with Active Directory, Azure AD/Entra , and Microsoft Intune.
• Familiarity with Service Now or other enterprise ticketing systems.
• Experience supporting executive conference rooms and hybrid meeting technologies such as Microsoft Teams Rooms, Zoom Rooms, or Webex.
• Prior experience working in a corporate enterprise environment supporting senior leadership.

Job Type & Location

This is a Contract position based out of Naperville, IL.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Naperville, IL.

Final date to receive applications

This position is anticipated to close on Nov 14, 2026.

Workplace Type

This is a fully onsite position in Naperville,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic…