Supervisor, Retail, Retail Sales

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, the brand has become a modern uniform of accessible luxury. Tommy Hilfiger’s global marketing approach taps into culture through the world of F.A.M.E.S. – the people, organizations and ideas boldingly driving the future of Fashion, Art, Music, Entertainment and Sport.

Major global campaigns, sponsor ships, and disruptive activations with world‑class athletes, musicians and entertainers bring constant energy and inspiration to the brand.

The Supervisor leads by example to uphold the organization’s standards of service and sales excellence. They are an inspiration to their team, embracing the entrepreneurial spirit that keeps us relevant in an evolving retail environment.

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team in all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Communicate all marketing and sales promotions to staff.
• Drive shop‑floor sales and exceed store targets by motivating the team, while offering customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues fairly and consistently.
• Provide consistent training on product knowledge and store maintenance to ensure delivery of the business strategy.
• Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
• Perform manager‑on‑duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal & external customers.
• Build a repeat customer base by providing all customers with unparalleled spirited service.
• Implement “door‑to‑floor” best practices with visual merchandising directives for the sales floor and back room, continually reviewing consistency.
• Collaborate with the management team to build a talent pool for key positions, including possible successors.

• You have a track record of supervisory or specialist roles within a premium or luxury brand.
• You have people management experience with the ability to resolve conflict and unproductive disagreements.
• You are an effective communicator, capable of building relationships with ease.
• You are a team player who recognises and celebrates the contributions and achievements of others.
• You are confident in giving feedback that promotes positive behavioural change.
• You thrive in change, adapting quickly and working at pace.
• You are energetic and authentic, showing a clear presence on the shop floor.
• You approach all issues with a ‘can‑do’ attitude and act with initiative to find store‑solutions.

At PVH we recognize that our success is driven by hardworking associates. We are committed to providing a competitive benefits program designed to support our associates at home and at work.

We foster an inclusive and diverse community with a strong sense of belonging. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

We are brand builders focused on building Calvin Klein and Tommy Hilfiger into the most desirable lifestyle brands worldwide while positioning PVH as a leading brand group. Guided by our values and enabled by our scale and global reach, we drive fashion forward for good, as one team with one vision and one plan – the power of us, the power of PVH+.

One of PVH’s greatest strengths is our people. We create a workplace where every individual is valued and every voice is heard. Learn more about Inclusion & Diversity at PVH here
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PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.

In addition to complying with all applicable laws, PVH is committed to ensuring all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.