VIP Host

Overview

The role is well suited to candidates with prior experience managing VIP players within the iGaming industry.

• Build, manage and grow strong relationships with a portfolio of Goldrush Gaming Group VIP customers across multiple channels (phone, email, in-person)
• Act as the main point of contact for VIP customers, building strong, trusted relationships and ensuring all interactions are handled with professionalism and discretion.
• Design, implement, and continuously optimise the VIP programme, including rewards, promotions, and engagement strategies.
• Monitor and analyse player activity, preferences, and feedback to identify growth opportunities and enhance retention.
• Understand player profiles and behaviour to proactively tailor rewards, offers, and exclusive experiences.
• Coordinate with internal teams – including CRM, marketing, operations and customer service – to deliver a seamless and consistent VIP experience.
• Host and attend premium local and international events, both virtually and in person, as part of the wider player engagement strategy.
• Analyse player performance and behaviour to provide regular reports and insights, with a view to increasing customer satisfaction.
• Provide detailed reports and insights to leadership on VIP performance, trends, and KPIs.

• 3+ years of experience in a VIP management, account management, or high-level customer relationship role within the iGaming or entertainment industry.
• Proven success in managing high-value client relationships and achieving retention/revenue goals.
• Strong analytical skills with the ability to interpret player data and turn insights into action.
• Excellent communication, interpersonal, and negotiation skills.
• Comfortable working in a fast-paced, results-driven environment.
• Flexible to work varying hours that may include public holidays and weekends, with frequent travel to events or meet clients.

• Mid-Senior level

• Full-time

• Design, Art/Creative, and Information Technology

• Gambling Facilities and Casinos