Librarian​/Specialist: User Experience; N000303

position summary

industry: education & training

job category: university and academy

location: potchefstroom

contract: permanent

remuneration: the annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the nwu policy guidelines.

nwu

north-west university (potchefstroom campus) | division: dvc: research and innovation - library and information service | position number: n000303 | vacancy: librarian/specialist: user experience peromnes grade: 8 | employment type: permanent appointment

coordinate user experience and quality assurance processes and initiatives within the nwu lis, delivering responsive, user-centred services that support teaching, learning, and research excellence, while ensuring continuous improvement of services and compliance with institutional and national standards.

• conduct usability testing, surveys, and interviews to gather user feedback on library services, spaces, and systems, in collaboration with the other library entities/sections.
• collaborate with library systems to improve user interfaces and online platforms.
• coordinate service redesign initiatives using human-centered design principles.
• track performance indicators and service improvement metrics.
• research trends and stay abreast of best practices on social media to develop content ideas relevant to the library's audience.

• support the alignment of ux and qa data insights with strategic priorities.
• support the development and review of the lis strategic and operational plans.
• prepare integrated reports for internal stakeholders and lis leadership.
• continuously evaluate the lis platforms (website, social media) for user experience and quality purposes.
• support the coordination and execution of user-centered library events that enhance engagement, promote library services, and provide opportunities for user feedback to improve future offerings.
• support the planning, coordination, and execution of the community engagement and outreach initiatives using user-centered design principles to enhance library visibility and ensure high-quality engagement with internal and external local communities.
• actively participate in the planning, design, and evaluation of library infrastructure and refurbishment projects to enhance user experience, ensuring spaces are user-centered, accessible, and aligned with changing user needs and strategic objectives.
• coordinate and facilitate workshops and information sessions on ux and qa for lis staff, promoting a culture of continuous improvement and user-centered service delivery.
• provide supervisory support to the opq section staff, assisting the senior manager in mentoring, monitoring performance, and ensuring alignment with lis strategic objectives.
• assist in identifying relevant professional development interventions, conducting skills audits, and supporting the execution of staff development initiatives in collaboration with the senior manager: opq.

• ensures equitable implementation of the lis quality assurance framework (e.g. Chelsa) and in-house quality manual.
• support the review of the lis quality manual, policy, and guidelines.
• monitor compliance with the lis sector, institutional, and national qa standards and policies.
• support in preparing documentation for audits, self-evaluations, and accreditation.
• support lis benchmarking initiatives.
• coordinate risk assessments, compliance checks (risk and compliance).
• review and edit articles/content for submission to blogs, newsletters, social media, and other publication channels, ensuring clarity, accessibility, and a user-centered focus, in liaison with the senior manager: opq.
• assist in developing and reviewing marketing materials, such as posters, flyers, digital banners, and pull-up banners, ensuring high-quality design, user-friendliness, and alignment with the institutional branding guidelines.

• develop data collection tools and analyse qualitative and quantitative data for decision-making.
• compile ux/qa reports, dashboards, and…