Desktop Support Technician
Job in
Rietvalleirand, Gauteng, South Africa
Listed on 2026-01-08
Listing for:
Pillango Placements
Full Time
position Listed on 2026-01-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
As a Junior Desktop Support Technician, choosing the right opportunity is crucial to launching a successful career. This is the perfect chance to join a leading firm, where you’ll gain hands-on experience in supporting an IT environment, troubleshooting technical issues, and ensuring smooth operations for a high-performing team.
User Support & Troubleshooting
- Provide timely support for desktop, laptop, and mobile device issues.
- Assist with setup and configuration of hardware, operating systems, and software.
- Troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, One Drive).
- Handle user requests related to printers, network connectivity, and peripherals.
- Escalate complex issues to senior IT staff when necessary.
- Support users in accessing and navigating cloud-based platforms (Microsoft 365, Azure, etc.).
- Perform basic account administration, including password resets and access requests.
- Assist with endpoint protection, updates, and patch management.
- Learn and contribute to cloud migration and automation initiatives under guidance.
- Maintain accurate records of support requests and resolutions.
- Update IT documentation and user guides.
- Contribute to asset management by tracking hardware and software inventory.
- Follow IT policies and procedures to ensure compliance and security.
- IT Diploma, CompTIA A+/N+, or relevant certification (required).
- 1–2 years’ experience in IT support or service desk (preferred).
- Basic knowledge of Windows desktop environments and Microsoft 365.
- Familiarity with cloud platforms (Microsoft Azure, Google Workspace, or similar) is an advantage.
- Strong problem-solving and customer service skills.
- Good communication skills, with the ability to assist non-technical users.
- Office-based role with occasional remote support.
- Requires flexibility to assist users across different departments.
- Hands-on learning and mentorship provided by senior IT team members.
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