Earthmoving Product Support Specialist

Earthmoving Product Support Specialist required in Boksburg.

Wheel Loader / TLB Product Support Specialist with minimum 5 years’ earthmoving experience with electrical and hydraulic systems, including troubleshooting and faultfinding and 2 years’ supervisory experience required to provide specialist support for all Wheel Loaders and TLB clients and to upskill all delegates through effective training.

Minimum Requirements:

• Qualified Mechanic – Hydraulic /Electrical NQF4essential
• Engineering Certificate (NQF5) advantageous
• Training qualification advantageous
• Minimum 5 years’ operations experience required dealing with earthmoving equipment – electrical and hydraulic systems
• Minimum 5 years troubleshooting and fault finding experience required
• Minimum 2 years’ supervisory/people management experience required
• Valid license and clear criminal and credit record with valid passport required.

Duties and Responsibilities:

• Product support and technical support to Dealer Network and clients
• Assist Dealer with technical enquiries and technical problems
• Investigate Field Information Reports (FIR) to identify notifications
• Determine cause of problem and submit FIR to factory for customer assistance and feedback
• Receive and enforce service bulletin instructions to ensure compliance
• Provide technical support (verbal and physical) to ensure continuous operations
• Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality
• Regular site visits to advise clients and dealers of possible problems
• Training to delegates on specialized field and assess staff on practical training
• Feedback to Training Supervisor re progress of mechanics in practical training
• Perform health and safety training
• Conduct training to mechanics on technical report writing
• Warranty claims – assist Warranty Coordinator with technical queries to judge warranty claims
• Check FIR to ensure warranty claims are processed timeously
• Conduct trend analysis on all warranty claims to identify possible breakdown trends
• Parts – parts scaling on all models and assist in creating service kits for all models