ServiceNow Developer

This is an exciting time to join IT Operations, we are recruiting for a Service Now Developer to join our Application Services team. The primary objective of this role is to deploy, maintain and improve the Service Now Service Management platform used by VIRTUS to support its external customers and internal staff. The role requires you to work closely with team members, stakeholders and end users to provide application support, system development, delivery, testing and documentation.

The applicant will need to have hands‑on experience of designing and developing solutions, writing and maintaining code and taking this through the test and deployment process. The role will report into our UK‑based VP IT and Improvement, working closely and partnering with colleagues in technical operations and other departments.

• Configuration of Service Now using an Agile development methodology
• Develop and maintain workflows and scripts across existing Service Now applications, with a view to automating and improving business processes
• Support business processes including Incident, Change, Problem, Demand and Project Management
• Continuously improve the platform offering and collaborate with other areas of the Applications team to ensure Service Now is being used to its full potential
• Liaise with business stakeholders to understand and document requirements, agree acceptance criteria, and work with the team to ensure the backlog is well managed and the right solutions are delivered
• Manage system upgrades and user acceptance testing
• Maintain a thorough testing protocol for any system changes
• Service Now certified Administrator - essential
• Service Now certified Implementor - highly desirable
• Experience working as a Service Now Developer, carrying out system maintenance and new implementations
• Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions
• Experience with the CSM module
• Experience with Service Now ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting
• Demonstrated knowledge of scripting in one or more of the following:
  JavaScript, Web Services, HTML, Angular, etc.
• Excellent understanding of Service Now platform administration
• Proficient with Microsoft Office Professional
• Clear and concise communication with superior written and verbal communication skills
• Ability to interact with all levels of internal and external business partners
• Manage and prioritize work effectively with minimal supervision
• Any other reasonable requests made by your line manager

In line with VIRTUS' Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.

VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.