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HelpDesk/Support IT Support

Service Desk Shift Lead - ITIL & Team Coach

Job in Southall, Greater London, UB1, England, UK
Listing for: VIRTUS Data Centres
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Job Description & How to Apply Below
A leading data centre provider in the United Kingdom seeks a Service Desk Shift Lead to oversee a dedicated team. This role includes ensuring high standards of service, supporting and coaching analysts, and managing incident escalations. The ideal candidate will have ITIL experience, excellent communication skills, and be customer-focused. Working hours involve 12-hour shifts on a rota basis, including weekends.

The position demands resilience and proactive problem-solving.
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