Patient Administrator; Patient Pathway Coordinator PPC

Job Overview

We have an exciting opportunity for a motivated and well‑organised individual to join our expanding administrative team within the Neurosciences Division lowing the recent move of our Neurosciences and Spinal administrative teams to one location, we are bringing together two dynamic and experienced groups to create a single, collaborative service. This is an excellent opportunity to be part of a team at the heart of this positive change.

As a Patient Pathway Coordinator, you will play a key role in supporting the smooth and efficient running of Neuro and Spinal surgical and Neurology administrative tasks across both specialties. You’ll work closely with clinicians, patients, and other members of the multidisciplinary team to ensure appointments and procedures are coordinated effectively and that patients receive the highest standard of care.

This is an ideal role for someone who enjoys working in a fast‑paced environment, has excellent communication and organisational skills, and takes pride in delivering high‑quality administrative support. The Neuro and Spinal teams offer exciting opportunities for personal and professional growth – you’ll gain exposure to a wider range of services, develop new skills, and be part of a supportive and forward‑thinking team focused on improving patient experience and service efficiency.

If you’re looking for a role where you can make a real difference, be part of a positive and evolving team, and develop your career, we would love to hear from you.

We have an exciting opportunity available for a Full‑time patient pathway coordinator to join our busy but exciting Neurosurgery team at the Wessex Neurological Centre. This role is essential for the seamless operation of our services and significantly impacts our patients' experiences.

In collaboration with your team of consultants, you will provide comprehensive administrative support. Your responsibilities will be diverse and will include direct communication with patients and healthcare professionals, coordinating appointment bookings, managing correspondence and actions from outpatient clinics, and ensuring the smooth flow of information among various clinicians and support services.

Confidently use Microsoft systems, working with minimal supervision and demonstrating a tactful, sensitive approach to challenging situations.

Exhibit empathy and excellent communication skills, acting as the first point of contact by handling telephone calls, emails, and visitors, responding promptly and efficiently to queries, or redirecting them to the appropriate person/department.

Thrive under pressure and prioritise your workload effectively. Collaborate with a large team, demonstrating flexibility in multitasking and covering for colleagues as needed. Communicate effectively with ward teams, matrons, divisional nursing staff, consultants, ward administrators, and patients.

Work well under pressure and to tight deadlines.

Familiarity with the Trust's electronic systems is advantageous but not essential, as training will be provided.

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent.
• Either Level 3 qualification in administration/customer service or equivalent experience, or Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. Experience as an administrator or secretary in an organisation with a customer‑focused environment and the ability to use judgement to make decisions to solve problems/enquiries that are non‑routine and not straight‑forward.
• Knowledge and experience of secretarial or administrative procedures.
• Experience as an administrator or secretary in an organisation with a customer‑focused environment.

• Knowledge of medical terminology.
• Courses / further study attended to demonstrate evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience.
• Diploma level qualification or an equivalent level of experience.
• Experience as a medical or patient services secretary linked to a clinical service or customer‑focused environment.
• Proficient in the use of all hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of both local and national targets relating to RTT and cancer pathways.

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care