Account Manager – Freight Forwarding

Key Responsibilities

• Manage and develop a portfolio of existing accounts
• Build strong customer relationships at all levels
• Update rate sheets and tariffs as required
• Monitor performance, KPIs and customer deliverables
• Identify opportunities for added value and growth
• Liaise with operations for smooth service delivery
• Support debtor management and query resolution
• Produce and review reports and customer data
• Attend customer visits and internal meetings

• Freight forwarding / logistics experience
• Strong communicator with a customer-first mindset
• Commercially aware and comfortable with admin/detail
• Good problem-solver who builds trust quickly
• Confident working with data and MS Office
• Full UK driving licence

A respected global logistics business known for reliability, service and long-term customer partnerships. The Southampton team is friendly, supportive and committed to delivering the best for every client.

• 25 days holiday
• Competitive salary
• Private medical cover
• Death in Service (4x salary)
• Discretionary bonus
• Office-based (with hybrid potential)
• Enhanced family leave
• Cycle to Work Scheme
• Pension
• EAP
• Eye tests
• Referral scheme
• Free parking
• Christmas thank-you voucher

ff you’re a customer-focused logistics professional who thrives on service and relationships, we’d love to hear from you. Confidentiality assured.