Team Member N107751

Job Description

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality customer service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a native German speaker is required.

The role would start in February and is a 6‑month contract initially.

• Reply to customer enquiries via a digital ticketing system through a range of channels
• Provide high‑quality answers to queries to ensure they are resolved quickly and efficiently
• Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
• Work collaboratively with teams across the business to uphold and improve customer service ratings

• Native German speaker
• Great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency
• Positive approach and creative thinker
• Enthusiastic and self‑motivated
• Extensive customer service experience

• £13 per hour
• 37.5‑hour week
• 6‑month contract
• Monday to Friday 9:00 am – 5:00 pm, 1 in 4 weekends from home (Mon and Tues off)
• Office based, amazing working environment
• Breakfast supplied daily
• Free parking
• Free refreshments and snacks
• Casual dress code

Note: If you’re asked to pay for a job, avoid the role and report the job to us immediately.

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