Casual Ticket Office Assistant

Casual Ticket Office Assistant

Apply locations St Mary's Stadium

Time type:
Part time

Posted on:
Posted 16 Days Ago

Job requisition
-024157

Department:
Ticket Office

Criminal Record Check

Required:

Basic check

Hours:

Variable

Contract Type:
Casual

We are looking for Casual Ticket Office Assistants who are presentable, reliable, and have a passion for delivering exceptional service to our customers. The Ticket Office can serve a large number of supporters every day, including weekends. It will involve providing excellent customer service both face to face and over the telephone, as well as dealing with customer queries and inquiries in a friendly and professional manner.

The main duties of the role will be to sell Match Day and Season tickets through our ticketing system and answer supporters' queries. You will be a face and voice of the Club at the Ticket window and over the phone and will be tasked with giving our supporters the best level of service.

We are looking for local candidates who are available to work Monday to Friday, 9 am to 5 pm when required and available to cover weekend shifts (10 am-2 pm on non-matchdays) where required, along with match days.

You are enthusiastic and professional with excellent customer service skills. You are organized, have good IT skills, an active team player, and previous experience of handling cash. You’re eager to learn and to develop yourself and will take pride in being a good representation of the football club. Basically, you’re a positive people person with previous experience in a similar role.

• Excellent Customer service skills and relevant experience
• Experience with transaction handling

• Good IT Skills – Microsoft Office basics are essential.
• Excellent numeracy skills and a keen eye for detail.
• Good interpersonal skills – must be a consistent team performer.
• Trustworthy, reliable, and highly focused.
• Excellent organizational qualities.
• Able to work on own initiative.
• Excellent telephone manner.
• Willingness to learn.

• A competitive hourly rate.
• Opportunity to work for a successful Professional Football Club.
• Working in an environment with strong core values.
• Learning and development opportunities.
• Working with like-minded individuals.

Very easy. Just click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation.

We as a Group compete as a Premier League club at the highest level of professional football with a culture which promotes respect, unity, aspiration, innovation, and discipline – this is The Southampton Way.

We look for people with integrity, compassion, and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.

Within the walls of St. Mary’s Stadium, Staple wood Campus, the Bath Academy, and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent, and challenging environment with the potential to develop and become the best at what you do.

Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your…