Customer Service Account Manager

Our client, a leading company in the aerospace sector, is seeking a Customer Service Account Manager to join their team permanently. This position involves serving as the initial point of contact for customer enquiries, managing and resolving concerns, maintaining accurate records, providing technical support and collaborating with other departments to ensure a positive customer experience.

• Serve as the initial point of contact for customer enquiries and issues, responding professionally and empathetically.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
• Ensure periodic service reviews are carried out with customers.
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
• Assist customers with order enquiries, shipment tracking and returns or exchanges.
• Maintain accurate records of customer interactions and enquiries.
• Provide basic technical support, troubleshoot issues and escalate complex problems as needed.
• Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
• Identify customer enquiry trends and provide feedback for process improvement.
• Follow communication procedures, guidelines and policies while maintaining a positive brand image.
• Raising sales orders in the business IT systems against customer POs.
• Processing forms, applications and requests.
• Maintain daily/weekly customer metrics.

Essential:

• Proven customer service experience, preferably within a manufacturing environment.
• Strong communication skills, both verbal and written.
• Excellent problem solving and conflict resolution abilities.
• Empathy, patience and a positive attitude.
• Excellent attention to detail.
• Team player with the ability to collaborate effectively with colleagues.
• Ability to multitask and handle high-pressure situations.

Desired:

• Experience working within the aerospace industry.
• Proficient in using relevant computer systems and software.
• Experience in project planning and execution.
• Relevant product knowledge.

• Competitive salary
• Permanent position with a leading company in the aerospace sector
• Opportunity for professional development and career progression
• Supportive and dynamic work environment
• Comprehensive employee benefits package

If you have the relevant skills and experience, our client would love to hear from you. Apply now to become a valued member of their team and contribute to their continued success in the aerospace industry.