Head of Customer Service

Job Description The Company

• A purpose‑driven, commercially sharp business where decisions genuinely impact lives.
• A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key.
• Backed by serious investment and on a journey to modernise how their services operate.

This is a pivotal leadership role with genuine succession opportunity, within one of the UK’s largest service operations.

You’ll join a Senior Management team passionate about doing things right; for customers, colleagues, and the space they serve, and lead a contact and response centre encompassing critical service functions.

to take this operation and turn it into a technology‑led, insight‑driven centre of excellence.

You’ll optimise performance, strengthen customer relationships, and lead a transformation that makes the service smarter, faster, but without losing that critical human touch.

Lead a capable and committed management team and take total control of the budget and resources at your disposal, to make real change.

• Optimising workforce planning and process design.
• Embedding technology and rethinking customer journeys.

And more. Your role here is to …