Customer Account Administrator

Customer Account Manager / Customer Service Advisor

Salary: £26,500 + Commission & Monthly Bonus

Hours:

Monday-Friday, 9am-5pm

Location:

Southampton

We're working with a well-established, employee-focused business that's looking to add a Customer Account Administrator to their customer services and sales team. This role is all about managing existing accounts, delivering excellent service, and building strong, long-term customer relationships.

You'll handle customer enquiries from start to finish, support account growth, and play a key role in maintaining high service standards within a fast-paced environment.

What you'll be doing

Managing a portfolio of existing customer accounts

Handling customer queries, complaints, claims and credits

Answering inbound calls and managing your own inbox

Supporting sales growth, including promoting exclusive product ranges

Producing reports and reviewing account and sales data

Supporting the wider team as needed

What we're looking for

Previous customer service or account management experience

Confident and professional telephone manner

Strong communication and organisational skills

Comfortable working to deadlines in a busy environment

Good working knowledge of Microsoft Office

What's on offer

Generous holiday allowance

Pension contributions and monthly profit-share bonus

Health & dental insurance contribution

Staff discount, cycle to work scheme, and funded training opportunities

INDCP