Customer Success Representative

About the job Customer Success Representative

Description:

Ensure our customers maximise the value of their GRS Guardian telematics systems. You'll help deliver exceptional customer experiences that drive retention and growth.

Key Responsibilities:

• Support customer onboarding and training processes
• Assist with customer communications and support tickets
• Help customers optimise their use of our tracking platform
• Conduct customer satisfaction surveys and analyse feedback
• Support account management activities
• Assist with creating customer success materials and guides
• Monitor customer health metrics and usage patterns
• Help coordinate vehicle recovery operations when needed

What You'll Learn:

• Customer success principles and best practices
• Telematics technology and fleet management solutions
• Customer relationship management
• Data analysis and reporting
• Problem-solving and communication skills
• SaaS business model and metrics

Requirements:

• Currently pursuing or recently completed a business, communications, or related degree
• Excellent communication and problem-solving skills
• Customer-focused mindset with strong attention to detail
• Ability to work with technical products and explain complex concepts simply
• Proficiency in Microsoft Office and willingness to learn customer success tools
• Interest in technology and helping businesses succeed