IT Helpdesk Administrator

Description

We have an exciting opportunity for an IT Helpdesk Administrator (1st Line Support Technician) to join the IT Support Team at Itchen College during a period of growth and development within the department. Reporting to the Deputy Head of IT, we are seeking an enthusiastic and self-motivated individual who is committed to delivering high-quality, user-focused IT support. As the first point of contact for staff and students, you will play a key role in ensuring a positive support experience by providing effective first-line technical assistance and excellent customer service.

You will also support the wider IT team by accurately logging, prioritising, and escalating issues where appropriate. The work of the IT team is varied and fast-paced, with no two days the same. Itchen College is a busy and vibrant environment, and we are therefore looking for someone who is adaptable, approachable, and brings a positive, can-do attitude to their work.

If you are passionate about technology, enjoy helping others, and are keen to develop your skills within a supportive team, we would love to hear from you.

• Have a solid understanding of core IT support areas such as hardware, software, and basic networking, gained through hands‑on experience, training, or relevant qualifications.
• Are detail‑oriented and willing to take a hands‑on approach to resolving issues.
• Enjoy problem‑solving and can confidently troubleshoot and resolve technical issues in a structured way.
• Are able to recognise user and organisational needs and contribute ideas to improve systems or support processes.
• Understand the importance of IT security and follow best practice to help maintain a safe and secure IT environment.
• Take a proactive approach to your work and are committed to delivering a high standard of technical support and customer service.
• Are reliable, resilient, and capable of meeting the practical demands of a busy IT support role.
• Can work independently using your own initiative, while also working effectively as part of a collaborative team.
• Communicate clearly and professionally with a wide range of users, adapting your approach as needed.

• We Innovate
  :
  Excellence in Learning
• We Inspire
  :
  Sustainability and Growth
• We Deliver
  :
  Outstanding Outcomes

Previous experience in a similar role, as well as having worked within an educational environment would be advantageous. However, in your application, your experience, skills, and passion will set you apart, so tell us about your achievements, irrespective of whether they are personal or work‑related, tell us about your journey, and about what you learnt. So, if this role excites you, dont let our role description hold you back, get applying!

Contract: Permanent

Hours: Full Time (Negotiable)

Final date to receive applications: Friday 30th January 2026

Interview date: Week Commencing:
Monday 9th February 2026

Start Date: Monday 2nd March 2026 or as soon as possible.

Itchen College is a thriving Sixth Form College with a broad curriculum offer to meet the needs of the local community. The college is situated in pleasant surroundings to the east of Southampton with excellent local transport links. Ofsted inspected the college in September 2024, grading overall provision as Outstanding with Outstanding Quality of Education, Outstanding Behaviour and Attitudes, Outstanding Leadership and Management, Outstanding Education Programmes for Young People and Outstanding Provision for Learners with High Needs.

The college is committed to supporting staff wellbeing and professional development. The college has an excellent in house CPD programme for all teaching and support staff including a dedicated programme for Early Career Teachers. The college also has close links with the Southampton Education Forum, the Wessex Group and the SFCA, including subject groups and CPD opportunities at all levels. The college offers a wide range of benefits for staff, including free parking, an onsite nursery, TPS pensions, an Employee Assistance Programme and free use of the college gym.

As an IT Helpdesk…