Programme Manager; Mechanical & Electrical Services

Programme Manager (Mechanical & Electrical Services)

We have an exciting opportunity for a full‑time Programme Manager to join our Maintenance and Electrical Services Team.

You will be part of the busy Mechanical & Electrical (M+E) Department within Housing Operations, undertaking a range of duties supporting the delivery of Gas and Electrical works across the city.

As the M&E Department covers several different aspects of work, a varied and flexible approach is required to meet changing needs and tight deadlines for delivery through an active team. A firm understanding of construction/maintenance activities is desirable, with familiarity of Gas, Electric and Compliance Works. Ongoing support will be provided in technical areas as required, working closely with our Technical Managers.

• Managing a team of Programme Support Officers (6) providing support to trade staff, managers and contractors.
• Designing internal programmes of work to maximise delivery and efficiency of trade staff.
• Working with a broad range of managers to plan, programme and deliver critical compliance & safety elements.
• Ensuring materials are ordered, managed and accounted for.
• Ensuring finance rules are followed around the raising orders and paying invoices.
• Working in partnership with Finance to deliver robust finance reporting and conclude the year‑end accounts.
• Managing direct reports, complaints, and difficult situations.
• Leading a team in a dynamic department, managing issues and problems quickly and efficiently.
• Liaising with residents, peers and colleagues; communication and customer focus are essential.

• NVQ Level 3 in Management (or equivalent) and at least 2 years of experience in a call centre or resource planning within a maintenance environment.
• Practical understanding of construction/property maintenance, including general repairs, void property management, asbestos, scaffolding, and damp reduction.
• Proven leadership ability to motivate a diverse team, manage performance and deliver results in a fast‑paced environment.
• Experience delivering high‑quality, customer‑focused services, ideally within social housing or public sector.
• Strong IT literacy, including MS Office and relevant systems (e.g. Total Mobile, Optimise, Business World).
• Excellent verbal and written communication skills; able to engage with stakeholders at all levels.
• Confident decision‑making and problem‑solving under pressure.
• Up‑to‑date knowledge of Health & Safety regulations and commitment to equality, diversity and inclusion.

Salary: £37,280–£40,778 per annum (starting salary £37,280) with annual progression.

Benefits include:

• Death in service benefit of 3 × salary and optional salary sacrifice shared cost AVC.
• Generous holiday 25–31 days, based on role and service.
• Flexible working options.
• Family‑friendly policies – Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for dependents.
• Training and development, including coaching and mentoring.
• Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and staff networks.
• Veteran‑friendly employer with the Armed Forces Covenant.
• Retail discounts and savings through the Southampton City Council benefits platform.
• Discounted memberships at local sports and fitness centres.
• Sustainable travel benefits – low emission car scheme, cycle to work, season ticket loans.
• Employee volunteering scheme with 2 paid days leave.

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