Telecare Team Leader

Position: City Telecare Team Leader

About The Team

At Southampton City Council, we pride ourselves on being part of Team Southampton – a collaborative partnership between the council, businesses, and community organisations, all working towards a shared vision of prosperity for all. Our City Telecare Services team plays a vital role in this mission by providing 24/7 alarm monitoring and telecare support to help vulnerable residents live safe, healthy, and independent lives.

We are a dynamic, customer-focused team committed to innovation and continuous improvement. Working closely with partners across the council and external organisations, we deliver high-quality, responsive services that embrace digital solutions and promote independence and wellbeing. If you want to make a real difference in people’s lives while contributing to a modern, forward-thinking city, this is the team for you.

About

The Role

The telecare service assists the residents of Southampton to live safe, healthy, and independent lives and it is one of the first considerations for people who are in need of support and care in the community.

Responsibilities

The successful candidate will be responsible for supervising the City Telecare Team of approximately 30 staff, delivering a number of services including:

• Emergency assistance (via an IT based alarm system) to over 9,000 telecare alarm connections for vulnerable people.
• Arranging appointments, assessments, and installation of various telecare equipment within the City Council’s own properties and private residences.
• A Team of Responding Officers who go out and visit people in their own homes in response to emergency telecare alarm activations.
• Handle emergency out of hours’ telephone calls on behalf of the City Council, dealing with housing repairs, highways issues and many other vital City Council services.

The post holder will be responsible for supervising all staff working within the team, primarily working normal office hours Monday to Friday, but with the willingness to work outside of these hours occasionally, in line with the needs of the service. Flexibility is essential in this role as the number one priority is continuity of service, and there may be occasions where the post holder is required to carry out front line operational duties in order to ensure business continuity.

Essential

About you

• A good standard of general education, including literacy, numeracy, and IT skills.
• Strong supervisory experience with the ability to lead, motivate, and develop a team.
• Knowledge and practical experience of assistive technology to support independence in the home.
• Ability to make sound, timely decisions in challenging situations.
• Excellent communication skills to build effective relationships and partnerships.
• Experience of managing services in line with service level agreements and customer service standards.
• Experience of managing a team, keeping them motivated and developing their skills.
• Strong organisational skills with the ability to work autonomously and set high personal standards.
• Full driving licence and access to a vehicle for work purposes.

Desirable

• Experience in service development and performance monitoring.
• Familiarity with TEC (Technology Enabled Care) code of practice and quality standards.
• Understanding of financial management within a service context.

What We Can Offer You

Salary:

The salary band for this role is £41,771 - £46,141 per annum. The starting salary is £41,771 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For Further Information On Our Benefits Package Please Visit

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Contact details for informal discussion

For further information and details regarding the role, please contact Sarah O'Brien or

Interview Information

Please note that interviews are scheduled for Wednesday 14th January 2025.

Recruitment contact details

Tel:

#J-18808-Ljbffr