Product Quality Manager

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Dépôt, Castorama and Koçtaş - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

As a Product Quality Manager in our Kitchen category you will ensure the development and manufacture of safe and compliant products that meet our customers' expectations in terms of quality, cost and performance.

As Product Quality Manager you will support the development and manufacturing of kitchen category products, ensuring quality, safety, performance and compliance while driving continuous improvement and customer satisfaction.

• Work with the offering and product development teams to proactively support range reviews and product development for the Kitchen Category, ensuring that quality is a key part of the process.
• Perform product benchmarking to develop product specifications.
• Review design specifications and samples to evaluate products, address construction, safety, performance, and compliance issues.
• Work with suppliers and purchasing offices to ensure that product production is feasible.
• Ensure that products will meet the required performance and durability standards offered under the warranty whilst developing precautionary statements on the packaging and product instruction manuals, as appropriate.
• Work with the Performance Feedback Analyst to actively monitor post‑sales performance.
• Analyse customer feedback to identify appropriate actions to improve product quality, reduce returns and customer dissatisfaction and incorporate these changes into new developments.
• Visit factories as appropriate to develop knowledge and understanding of production processes and support product development, including occasional trips to France.
• Support the vendor evaluation process.

• Experience in a product/component area (ideally in kitchen/furniture).
• Knowledge and working understanding of compliance requirements for the product/component area.
• Knowledge of relevant product materials and substrates.
• Previous experience in a product technology role or manufacturing environment.
• Previous experience working with overseas production sites/sourcing operations.
• Previous experience in a retail environment.

• Be Customer Focussed
  • I listen to our customers and colleagues.
  • I use available data to help make decisions.
• Be Human
  • I do the right thing.
  • I am respectful of others.
• Be Curious
  • I build and share new ideas.
  • I try new things and share my learnings.
• Be Agile
  • I work in an agile way, without seeking perfection, applying the 80/20 principle.
  • We take risks, fail fast, and adapt quickly.
• Be Inclusive
  • I embrace allyship and celebrate difference as a strength.
  • I have self‑awareness and a desire to learn.
• Be Accountable
  • I own my actions and focus on outcomes.
  • I understand the Kingfisher plan and how it relates to my role.

We are united by six core behaviours:
Constantly improving our customer experience; acting with humanity and care; being curious; thriving on learning and thinking beyond the obvious; being inclusive; and being agile.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).

Immediate eligibility through auto‑enrolment. Contribute 8% to receive a max 14% from the Company.

25 days per annum…