Retail Security Officer

Job Overview

Rail Security Officer (Full Time)

Location – Southampton

Hours – 50

Pay Rate – £12.36

• Must have proven retail experience
• Own transport is essential

You are required to provide safety and security to our customers’ property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self‑development, all whilst upholding both Mitie and our client’s reputation.

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors
• Support the staff with any reasonable request
• Ensure the relevant reports are completed to record accurate information

For this role you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self‑development as directed by the Operations Manager. You are required to renew your licence 16 weeks before expiry.

• Look out for and immediately report any Health & Safety hazards or potential hazards on site
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to keep the situation from becoming threatening
• Maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• Call emergency services and the Communication Centre to report all incidents

• Report writing skills essential
• Excellent communication skills
• Ability to work well under pressure

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP, financial well‑being assistance through our Salary Finance scheme, and access to the flexible benefits platform Choices where you can customise benefits such as dental insurance, dining cards, coffee clubs and buying technology products at an affordable cost.

You also receive high street discounts through our MiDeals platform and a cycle‑to‑work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We offer a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and recognition through Mitie Stars with cash prizes up for grabs each month and a chance to win a top prize of £10,000 at year‑end.

Progression is a top priority. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need any reasonable adjustments during the recruitment process, please let us know.

• Entry level

• Full‑time

• Other, Information Technology, and Management

• Facilities Services

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