Customer Service Advisor-Nights

Do you have a passion for helping others? Join our mission to support customers on their parenting journey! We are looking for an experienced and empathetic Customer Service Advisor to join our dynamic team, providing expert advice and support on behalf of Tommee Tippee. If you're eager to help our customers navigate the ups and downs of parenthood with care and expertise, this role is perfect for you!

Please note, this role is a fixed term contract until 30/06/2026.

• Being there for our customers, offering support and guidance when they need a helping hand during their parenting journey.
• Acting as a brand ambassador for Tommee Tippee, upholding their core values.
• Ensuring the customer is at the heart of every conversation, whether it's over the phone, social media, web chat, or email, leaving them with a positive impression of you, Tommee Tippee, and Ventrica.
• Providing sales through service, assisting customers with order processing and recommending the right products for their needs.

• Experience in customer service, ideally within a contact centre environment, with a focus on delivering exceptional customer experiences.
• A passion for working with a world‑leading baby brand, and the desire to help set them apart from the competition.
• A genuine passion for delivering excellent customer service, ensuring a compassionate, empathetic approach with every interaction.
• The ability to deal with challenging situations and address sensitive topics with care and professionalism.
• Outstanding social service etiquette, with the ability to adapt your communication style to suit the needs of each customer.
• The ability to troubleshoot methodically and explain solutions in a clear, simple manner.
• Strong written and verbal communication skills, with the ability to determine the appropriate level of detail for customer queries.
• Confident IT skills to navigate customer service software and manage customer information accurately;
  Windows 11 (Home and Pro) OS required. macOS is not supported.

• Full time - 40 Hours per week
• Monday - 22:00-06:30
• Tuesday - 22:00-06:30
• Wednesday - 22:00-06:30
• Thursday - Off
• Friday - 22:30-07:00
• Saturday - Off
• Sunday - 22:00-06:30

• This role is office based at our Southend‑On‑Sea office during training.
• Training hours are 09:00-18:00 Monday to Friday for 2 weeks.
• After training, the role will be remote, with some travel to the office when required.