Floating Support Worker, NFP

Floating Support Worker

Location: Southend-on-Sea

Salary: £28000 pa

Hours: Full time, with some evening/weekend flexibility

Contract: 12-month fixed term

Closing date: 20th January 2026

This is an opportunity to join a multi‑disciplinary homelessness service delivering trauma‑informed, strengths‑based tenancy sustainment support to people living across Southend. You will work flexibly in the community, helping individuals maintain their homes, improve wellbeing and prevent homelessness.

• Providing person‑centred, trauma‑informed support that promotes dignity, empowerment and psychological safety.
• Carrying out gentle, client‑paced assessments and co‑producing SMART support and safety plans.
• Offering practical, non‑judgemental guidance around home safety, hygiene, clutter, routines and tenancy responsibilities.
• Completing trauma‑informed risk assessments and responding appropriately to safeguarding concerns.
• Identifying early tenancy risks and taking proactive steps to prevent homelessness.
• Working collaboratively with landlords, local authority housing teams, health services, substance use providers and community organisations.
• Maintaining accurate, strengths‑based case notes and outcomes using internal systems.
• Supporting clients to build confidence through education, training, volunteering and community participation.
• Facilitating group activities that promote belonging, empowerment and psychological safety.
• Managing a varied and dynamic caseload of up to 30 clients, working closely with colleagues to ensure holistic, coordinated support.

• You bring warmth, patience and a genuine commitment to trauma‑informed practice. You have experience supporting people with complex needs such as trauma, rough sleeping, mental or physical ill health, or substance use.
• You have a strong understanding of trauma, psychological safety and how trauma affects engagement.
• Knowledge of safeguarding, homelessness pathways, tenancy sustainment and welfare benefits.
• Ability to build trusting relationships with people who may distrust services.
• Skills in de‑escalation, grounding techniques and supporting emotional regulation.
• Confidence managing a community‑based caseload independently.
• Good IT and record‑keeping skills, plus basic numeracy for budgeting and bills.
• Non‑judgemental approach to supporting clients with home safety, clutter and cleanliness.
• Reliability, consistency, strong boundaries and a commitment to equality, diversity and inclusion.
• Flexibility to work some evenings, weekends and bank holidays is required.

You will be joining a respected homelessness service in Southend that supports individuals to sustain tenancies, improve wellbeing and build brighter futures. The organisation is values‑driven, person‑centred and committed to trauma‑informed practice, inclusion and long‑term recovery.

Tenancy Support Worker, Housing Support Worker, Homelessness Support Worker, Outreach Worker, Keyworker, Recovery Worker, Supported Housing Officer, Community Support Worker, Complex Needs Worker, Resettlement Worker.