House Manager

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front‑of‑house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day‑to‑day operations
• Acting as the face of McCarthy Stone for homeowners' families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer‑facing or service management role
• Demonstrates professionalism and a commitment to high‑quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)

Salary: £26,317.20 per year (actual) plus benefits and bonus. Part‑time position.

Location:

Haydn Court estate, Southend on Sea, Essex.

Hours:

35 hours per week (Monday to Friday, all year round).

McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Haydn Court, Southend on Sea, Essex.

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)

We do not currently offer sponsorship – applicants must have the right to work in the UK.