Systems Support Tech II

Job Type: Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview

2020 Companies is hiring a Systems Support Technician II to work in our office overlooking Texas Motor Speedway!

About the Position and You

The Systems Support Technician II is a permanent role working in-office Monday – Friday, 8:00am - 4:00pm. Minimal weekend hours are required on occasion.

• Provide excellent customer service and support for all employees
• Perform hardware maintenance on laptops, desktops, and mobile devices
• Install and configure hardware and software in a Windows environment
• Support Microsoft Windows Operating systems and Microsoft Office 365 applications
• Create and manage user accounts and security groups in Active Directory
• Troubleshoot internet and network connectivity issues
• Troubleshoot basic network printer issues and install printer toner and drums
• Thoroughly document problem resolutions via ticketing system
• Maintain a professional demeanor
• Bi-lingual Spanish a plus, but not required.

What's in it for you?

Receive competitive hourly rate starting at $26.00, paid weekly Next day pay on-demand with Daily Pay

• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• $30 Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees special pricing for multiple clients

About Company

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description

• Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues
• Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows related software issues
• Install and configure hardware and software on computers and mobile devices, including peripherals such as phones, printers, external drives, and other related hardware
• Create, prepare, test and deploy hard drive images and be capable of supporting users in a virtual desktop environment
• Perform basic wired and wireless network troubleshooting
• Support remote employees and devices using remote access tools and VPN connectivity
• Create and manage Active Directory user accounts and security groups
• Perform system backup and restore files on computers during repairs and replacement computer deployments
• Develop, document, and effectively communicate job processes, procedures, and ticket resolutions
• Organize equipment, supplies and paperwork
• Perform all other duties as assigned

Qualifications

• Technical Degree with Certification preferred
• 3-5 years relevant work experience
• Technical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.)
• Knowledge of computer networking, terminology, and methodology
• Strong communication, analytical and problem solving skills
• Effectively prioritize and organize multiple projects at one time with strong attention to detail
• Ability to successfully meet deadlines
• Ability to lift up to 40lbs
• Ability to communicate and work well with other departments

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development…