Credit Controller

JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company provides an end‑to‑end, on‑premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world‑class Sales & Marketing engine, owns and maintains all assets, and operates an efficient on‑site team that works daily with customers.

Benefits
When you join the JLA family, you’ll gain access to an extensive benefits package. We care about our people and take your well‑being seriously, offering a range of supportive tools for health and wellbeing, financial guidance and legal advice. The Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders support you through life’s challenges.

We also offer up to 8 counselling sessions, which can be in‑person or remote. Our free onsite gym at head office and gym membership discounts help you achieve your fitness goals. We provide life assurance coverage, company sick pay, a pension scheme and additional benefits such as free office parking, eye‑care vouchers, a cycle‑to‑work scheme and exclusive discounts through our staff benefits hub.

We pride ourselves on a healthy work‑life balance, offering 25 days of annual leave plus bank holidays, flexible working options and enhanced family leave policies. Your growth is important to us – we support career development and training, celebrate achievements through a Colleague Recognition Scheme, and allow you to earn up to £1,000 in bonus rewards through our Refer a Friend scheme.

We are looking for experienced credit controllers to work in a fast‑paced and challenging environment. You will be responsible for your own portfolio of customers, collecting debts, working with our internal teams to resolve queries and reduce aged debt, hosting conversations with stakeholders to resolve credit issues, and contributing to continuous improvement initiatives.

• Looking after a portfolio of customers and using relationships to maximise cash collection.
• Prioritising a variety of daily tasks that deliver on customer service and financial targets.
• Working with the accounts payable team to keep customer ledgers up to date and answer any account queries.
• Collaborating with internal teams to deliver on customer success and negotiating payment terms.
• Working with team managers to propose solutions for challenging accounts.
• Processing payments by debit or credit card.
• Forecasting cash collections with team managers and the head of department.
• Considering next steps for unrecoverable debts and proposing actions to move these.

• Other ad‑hoc duties as and when required.
• Demonstrated history of meeting targets consistently.
• Ability to demonstrate effective debt management to timely resolution.

• Experience highlighting and processing Defaults where necessary.
• Experience updating and maintaining clear customer activity notes in a finance system.
• Good knowledge of MS Excel.
• Experience working in a busy office environment and meeting tight deadlines.

• 3+ years experience managing high‑value customers.
• 3+ years experience managing low‑value, high‑volume accounts.
• Advanced knowledge of Excel, with the ability to use LOOKUP & PIVOTS for reconciliation tasks.
• Experience of change management / process improvements.

• Able to work well under pressure and prioritise own workload.
• Capable of being both personable and firm with clients to resolve issues and collect owed money.
• Excellent attention to detail and a high degree of accuracy.
• Able to cope with multiple priorities and a changing environment.
• Excellent communication and relationship‑building skills.
• Positive and flexible approach to work.
• Strategic thinker with the ability to approach stakeholders with new ideas.

Mid‑Senior level

Full‑time

Accounting / Auditing and Finance