Field Service Engineer I and Oregon

Location: Spokane Valley

Ziehm Orthoscan Inc. a Medical Device manufacturer is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Field Service Engineer I located in Washington and Oregon.

Why Work for Ziehm Orthoscan Inc?

There's something special about our Company. There's a sense of pride that comes from building a product that helps improve people's lives and making the most of ourselves as a company and as individuals. We know the success of the Company depends on every employee in our organization; it is our people who make the difference.

What do we offer?

• The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
• A unique culture where people convert their passion into action;
• The kind of competitive compensation you would expect from a world leader;
• Ten paid holidays plus a generous PTO and vacation time plan;
• Great benefit plans, major medical, dental and vision;
• Company 401(k) plan with an employer match.
• Salary Nonexempt position providing opportunity for overtime
• Competitive pay

What do we expect from you?

• The ability to contribute, to make a difference and have a tangible impact - turning your passion into action;
• Creative and fresh thinking in your work;
• A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities;
• The ability to perform the job duties successfully.

GENERAL STATEMENT OF JOB

The Field Service Engineer, under the direction of the Regional Service Manager, is a field-based, customer-facing role that primarily installs, services, maintains and modifies medical imaging equipment at customer sites. Our FSE's represent the "Face of the Company" to the customer. Best candidates must live in the local hiring area and close to major airport transport hub. Work is performed at customer sites and must be able to travel by interstate and domestic travel by airplane.

ESSENTIAL

JOB FUNCTIONS

• Identify, analyze, and execute required service orders; including repairs, planned maintenance, installations.
• Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field.
• Provide product feedback on any issues/trends observed in the field and assist in developing solutions.
• Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
• Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation.
• Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
• Responsible for informing Regional Manager of customer complaints and for knowing the Company’s Quality Policy, departmental objectives, and how the work performed impacts quality.
• Attends product specific training when required.
• Responsible for oversite of proper crating and uncrating of C-Arm’s
• DEMO and clinical support for equipment at trade shows
• Must follow company policy on corporate credit cards.

MINIMUM EDUCATIONAL REQUIREMENTS

• Bachelor’s Degree preferred or at minimum an associate degree in Biomedical, electronics or related technical degree.
• Equivalent military/government training will be considered.

MINIMUM TRAINING AND EXPERIENCE

• Minimum 2 years’ experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment
• Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy
• General computer knowledge to include DOS, Microsoft Windows, Unix or Linux

OTHER SPECIAL REQUIREMENTS

• Must…