HR Assistant - Bereavement

Job Title:

Bereavement & Employee Support Advisor

Job Description

The Bereavement & Employee Support Advisor plays a vital role in supporting employees through one of lifes most difficult moments. Working within a high-touch services bereavement centralization program, this role provides compassionate, personalized guidance to employees navigating bereavement leave. Advisors offer support across phone, chat, ticketing, and case channels, applying policies with empathy, gathering accurate information, and delivering a trusted, connected case management experience.

This position is ideal for someone with strong communication and organizational skills, attention to detail, and a customer service mindset, who can thrive in a fast-paced environment and exercise sound judgment in sensitive situations.

Responsibilities

• Provide empathetic, real-time support to employees seeking information about bereavement policy and bereavement time off.

• Guide employees through bereavement policies with clarity, compassion, and respect for individual circumstances.

• Deliver inbound and outbound support via phone, chat, and case channels within specialized support queues.

• Critically assess employee situations and adjust case management plans as needs evolve over time.

• Handle sensitive and complex situations in a way that prioritizes employee experience and actively de-escalates where possible.

• Manage personal workload effectively to meet productivity goals and elevate when significant changes or gaps in assigned work arise.

• Communicate regular updates to employees and internal stakeholders clearly, both verbally and in writing.

• Ensure compliance with standard operating procedures, applicable federal and state regulations, and company policies.

• Maintain accurate and timely system records, documentation, and case notes to support high-quality case management.

• Partner with internal teams and local HR support functions to provide seamless, coordinated support to employees.

• Use HR processes and systems to research, track, and resolve bereavement-related inquiries and cases.

• Review cases for benefits eligibility, determine appropriate benefits for specific situations, and establish and execute case management plans as needed.

Essential Skills

• Bachelors degree or equivalent, or at least 1 year of professional experience.

• Minimum of 1 year of human resources experience.

• Experience working with HR processes and systems.

• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Ability to work a flexible schedule, including weekends, nights, and holidays.

• Ability to speak, write, and read fluently in English.

• Strong customer service skills with the ability to provide empathetic, high-touch support.

• Excellent verbal and written communication skills for interacting with employees and stakeholders.

• Solid organizational skills and attention to detail to manage multiple cases and documentation accurately.

• Capability to prioritize workload effectively in a fast-paced environment.

Additional

Skills & Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.

• Degree in Social Work or other Health and Human Services discipline.

• At least 1 year of experience as an HR Business Partner, Case Manager, or in benefits-related roles.

• Familiarity with case management systems and processes.

• Experience reviewing cases for benefits eligibility and determining appropriate benefits for specific situations.

• Experience establishing and executing case management plans.

• Background in human resources, data entry, customer service, and case management.

• Interest in gaining HR and case management experience within a fast-paced, corporate-style environment.

Work Environment

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