Assistant Manager of Ecommerce

Job Description:

Job Title:

Assistant Manager of E-commerce

Department:
GeneralFLSA:
Hourly Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

As the Assistant Manager of E-commerce at Hy-Vee,

• You'll oversee the full E-commerce operation across all departments; from Aisles Online and food service to pharmacy, made-to-order, and third-party marketplaces.
• You'll make sure every online order, whether it's picked up curbside or delivered to a customer's door, is fulfilled accurately, on time, and with the quality our customers expect.

What You'll Do

No two shifts are exactly the same, but here's what you can expect:

• Deliver outstanding customer service by greeting customers warmly and going the extra mile to make every interaction a positive one
• Oversee planning, implementation, staffing, and tracking for order fulfillment and delivery across all E-commerce channels, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces
• Continually monitor incoming online orders to ensure prompt, accurate, and on-time fulfillment, requesting additional support from other areas of the store as needed
• Promote Perks+ memberships and E-commerce services to customers and team members
• Review orders for accuracy and assess out-of-stocks and cancellations
• Ensure customer care emails, survey complaints, and third-party complaints are handled appropriately and resolved in a timely manner
• Ensure all payments are properly tendered in the POS for both first-party and third-party orders
• Ensure products are available for online sale and submit local items for images and content as needed
• Coordinate all store deliveries through appropriate planning, scheduling, and resource management
• Manage labor standards and scheduling based on unit-based scheduling and projected order volume
• Maintain communication with the E-commerce Supervisor and other department supervisors
• For Aisles Online: ensure Red Line calls are handled, oversee product location policy, and manage audit processes for third-party shopped orders
• For Food Service and Fast and Fresh: ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning
• For Made to Order: manage and train users on the MTO system and monitor orders for accurate product procurement and on-time fulfillment
• For Third-Party Marketplaces: oversee TPM operations including Door Dash, Instacart, Grubhub, Uber, and Shipt, train checkout attendants, manage driver quality, and ensure tablets are operational each morning in all necessary departments
• Provide education to employees on new policies and procedures
• Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
• Assist with other tasks and special projects as needed
• You’ll receive direction and support from:
  Store Director and Store Manager

Your Skills

To be successful in this role, you'll need to be able to:

• Deliver outstanding customer service and inspire your team to do the same
• Lead and develop a team across multiple departments in a fast-paced E-commerce environment
• Communicate clearly and professionally in writing and verbally with customers, employees, and vendors
• Identify problems and develop practical, effective solutions
• Work comfortably with computer systems including word processing, spreadsheet, email, and job-specific applications
• Handle confidential information, including sales data, pricing, and operational reports, with discretion
• Hig…