Director of Operations

Benefits:

• 403(b) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Competitive salary
• Dental insurance

Director of Operations
Department: Shared Living
Headquarters: Springfield, MA
Full-Time
Starting Salary: $60,000–$72,000 annually


About the Role
Service Net is seeking a dedicated and mission-driven Director of Operations to join our Shared living department and direct the day-to-day operations of shared living programs within the Developmental and Brain Injury Services division. In this vital leadership role, you will supervise assigned program staff and manage results in placements, program sites development, quality, fiscal performance and regulatory compliance.

Key Responsibilities

• Provide direct day-to-day supervision over program operations, performance and accountability for each direct report.
• Work with program management and staff in all regulatory, compliance and continuous improvement.
• Oversee fiscal performance, ensuring programs operate within budgets.
• Oversee health, safety & incident reporting per CPPD and DDS regulatory requirements.
• Lead recruitment, hiring and retention of staff in collaboration with Human Resources.
• Ensures new staff complete required onboarding and orientation in accordance with CARF accreditation standards.
• Manage staff performance by goal setting, annual evaluations, performance improvement and disciplinary actions when necessary.
• Perform other duties as assigned by the Senior Director or designee.

Qualifications

• 5 or more years of demonstrated experience working full-time with or on behalf of individuals with developmental delays and/or brain injuries
• Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 additional years full-time in a relevant role)
• 1 or more years of proven management experience in same field.
• Working knowledge of the Massachusetts regulatory and licensing framework governing developmental services.
• Strong communication, organizational, and computer skills
• Reliable transportation and valid driver’s license and an acceptable driving record

Perks & Benefits: We invest in our people the way we invest in our mission—with trust, vision, and heart

• Mileage reimbursement
• Generous paid time off
• Comprehensive health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A culture of compassion, connection, and clinical excellence

Why Work With Us?
Because what we do changes lives—and so will you. As part of a passionate team on the front lines of recovery, you’ll find not just a job, but a calling.