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Director, Client Care Strategy & Operations

Listing for: Fidelity Bank
Full Time position Listed on 2026-11-07
Job specializations:
  • Management
    Corporate Strategy, Risk Manager/Analyst, Business Administration, Operations Management
Salary/Wage Range or Industry Benchmark: 113000 - 158000 USD Yearly USD 113000.00 158000.00 YEAR

Job Description & How to Apply Below

Mutual Bancorp seeks a Director, Client Care to provide enterprise leadership for Client Care across its subsidiary banks, ensuring exceptional service delivery, strong risk management, and a high-quality client experience.

You will shape the Client Care strategy, oversee operations and technology, manage workforce and budgets, and supervise multiple managers to drive continuous improvement and alignment with enterprise priorities.

This posting is for the Director, Client Care Strategy & Operations role at Fidelity Bank, based in MA, United States.

Learn more about the Director, Client Care Strategy & Operations role in the description above.

We appreciate your interest in this position.

Join Fidelity Bank and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

We are looking to fill the Director, Client Care Strategy & Operations position at Fidelity Bank in MA, United States.

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