Operations Support Transition Specialist

Job Title

Operations Support Transition Specialist

Job Description Summary

The Operations Support Transition Specialist leads and coordinates transition and demobilization activities for new and existing client accounts, ensuring operational readiness and continuity. This role partners with cross‑functional teams to manage business administration protocols, onboarding logistics, resource deployment, and knowledge transfer. Serving as the primary point of contact during transitions, the role focuses on clear communication, risk mitigation, process improvement, and post‑transition reviews to deliver high‑quality outcomes and enhance client satisfaction.

Key Responsibilities

Transition Management

• Plan, coordinate, and execute Operations Support transition and demobilization activities for new and existing client accounts in accordance with the Company’s detailed transition plan and in collaboration with the CWS transitions team.
• Customize and manage detailed transition and demobilization plans, including timelines, critical steps, and deliverables. Ensures coverage where multiple transitions occur simultaneously.
• Oversee the implementation of account business administration protocol which include timekeeping and payroll requirements, billing and expense management and includes uploading employee information and schedules.
• Train management and administrative support staff on business administration protocols as developed in the above.
• Ensure the distribution of and assignment of necessary tools, equipment, and resources to support transitions in collaboration with Manager, Leadership Onboarding.
• Provide access to software, tools, or facilities needed to execute tasks.
• Facilitate knowledge transfer and resource allocation through training, documentation of procedures, and seamless operational handovers.

Administrative Duties and Coordination

• Create employee and purchase requisitions, manage payroll, and coordinate logistics for team rooms, job fairs, and onboarding sessions.
• Assist with service requirements such as uniforms and new hire communications.
• Make arrangements for work areas, onboarding sessions, and training.
• Establish and maintain business‑related files, including contracts, staffing plans, and process documentation.

Collaboration & Communication

• Serve as the primary point of contact for client services during transition phases.
• Work closely with internal departments (e.g., Transitions, Talent Acquisition, HR, Operations, Finance) to align and execute transition tasks effectively.
• Communicate updates and progress to stakeholders, addressing concerns and ensuring transparency.
• Produce transition playbooks and project updates for each account.
• Partner with Central Operations Support to develop clear communication and appropriate handover plan for each account.

Process Improvement

• In collaboration with the CWS Transitions team, analyze transition processes to identify opportunities for efficiency and effectiveness.
• Document best practices and create transition toolkits to standardize procedures across accounts.
• Provide recommendations for refining workflows to enhance client satisfaction.
• Ensures that the Quality Management System (Business Essentials) and internal intranet site (KHUB) are up to date with transition documents and external processes.

Risk Management

• Anticipate potential challenges during transitions and develop mitigation strategies.
• Monitor key metrics to ensure transitions meet quality, budget, and schedule expectations and report out risks to the necessary parties (Operations Support, CWS Transition team, Client Services leadership).
• Conduct post‑transition reviews to gather feedback and document lessons learned.
• Oversee and coordinate post‑project activities, ensuring lessons learned are…