Client Engagement Specialist - Recovery Services; Women & Children

Position: Client Engagement Specialist - Recovery Services (Women & Children)
Job Description:

Client Engagement Specialist

Location:

Springfield, Missouri Department:
Recovery Services (Women & Children's ASAM Program)

Employment Type:

Full-Time

Job Summary Are you passionate about helping others feel welcomed, supported, and empowered during some of the most important moments of their lives? Join our compassionate and recovery-focused team as a Client Engagement Specialist, where you'll play a key role in helping women and children successfully begin their treatment and recovery journey.

As one of the first people clients meet when entering the program, you'll help create a safe, welcoming, and trauma-informed environment while guiding individuals through the onboarding and orientation process. This role combines client support, customer service, program coordination, and administrative responsibilities to help ensure a positive and seamless admission experience. If you're organized, compassionate, detail-oriented, and enjoy helping people navigate new experiences, this is an opportunity to make a meaningful impact every day.

This position offers...Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel

Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

Meaningful Impact – Help women, children, and families begin their recovery journey in a supportive and welcoming environment

Professional Growth Opportunities – Gain valuable experience in behavioral health, recovery services, client engagement, and program operations

Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities Welcome clients and their children with professionalism, compassion, and a trauma-informed approach

Guide clients through the onboarding and orientation process while helping them become comfortable in the program environment

Conduct facility tours and explain program expectations, schedules, resources, and safety procedures

Assist clients with personal belongings, locker assignments, and admission-related logistics

Conduct property searches in accordance with program policies and safety standards

Prepare admission materials, orientation packets, and required documentation

Maintain accurate client records, data entry, census information, and onboarding documentation

Coordinate scheduling, phone communications, and other administrative support activities

Monitor admission, reception, and common areas to promote a welcoming and organized environment

Support daily program operations through administrative, organizational, and customer service assistance

Collaborate with clinical, medical, residential, and support staff to ensure a smooth client experience

Respond to client questions, concerns, and requests while connecting individuals with appropriate team members

Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, and organizational policies

Education, Experience, and/or Credential Qualifications Possess a High School diploma or equivalent

Have at least one (1) year of experience in customer service, administrative support, healthcare, behavioral health, social services, residential services, or a related field

Bring experience working in substance use treatment, behavioral health, healthcare, or human services settings preferred

Demonstrate experience working with women, children, and families preferred

Provide experience in onboarding, orientation, client support, or customer service functions preferred

Utilize electronic health…