Customer Care Specialist
Job in
Springfield, Clark County, Ohio, 45501, USA
Listing for:
Insight Global
Full Time
position
Listed on 2026-11-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Spanish Customer Service, Call Center / Support
Job Description & How to Apply Below
Reliable attendance and dependable to work 9am-5pm EST Monday to Friday
Must live and physically work in Ohio
Reliable home internet with ability to hardwire via Ethernet
Comfortable being on the phone throughout the day
Comfortable navigation multiple computer systems at once
Able to work in a fast-paced environment
Nice to HaveSkills & Experience:
- Cell center experience
- Healthcare/health insurance experience
The Customer Care Specialist will provide inbound phone-based customer service to members, helping answer questions, resolve routine issues, and provide a positive member experience. This is a remote, fast-paced customer service role where you'll be talking with members while navigating client's systems and documenting each interaction.
Day-to-Day Responsibilities:- Answer inbound calls from members
- Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs
- Research information and resolve member questions or concerns
- Navigate multiple computer systems while speaking with members
- Accurately document calls and member interactions
- Provide professional, friendly, and helpful customer service
- Follow client policies, procedures, and HIPAA requirements
- Follow up on unresolved issues when necessary
- Maintain dependable attendance and an assigned work schedule
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