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Senior Manager, Customer Outcome & Retention

Job in Springfield, Clark County, Ohio, 45501, USA
Listing for: Gofmx
Full Time position Listed on 2026-11-09
Job specializations:
  • Management
    Operations Management, Project & Program Management, Client Relationship Management, HR Manager
Salary/Wage Range or Industry Benchmark: 70000 - 80000 USD Yearly USD 70000.00 80000.00 YEAR

Job Description & How to Apply Below

FMX is seeking a Manager of Customer Outcome Management to lead the Customer Outcome Manager (COM) team and own retention, adoption, and satisfaction across post-implementation accounts. You will recruit, coach, and develop a high-performing group while partnering with Enterprise teams to ensure consistent processes and playbooks.

You'll dedicate time to strategic initiatives and day-to-day team management, with a remote-first setup and location flexibility across the United States.

The Senior Manager, Customer Outcome & Retention role at Gofmx is now open for applications in Columbus, OH, United States.

Are you ready to take on the Senior Manager, Customer Outcome & Retention role at Gofmx?

We would love to welcome a new Senior Manager, Customer Outcome & Retention to our organisation in Columbus, OH, United States.

For the Senior Manager, Customer Outcome & Retention position at Gofmx, we are reviewing applications now.

Position Requirements

10+ Years work experience
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