Patient Revenue Cycle Coordinator

Job Title

Patient Revenue Cycle Coordinator

Department

Health System Shared Services | Revenue Cycle Clinical Support

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position

Summary

Patient Financial Services Rep is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Minimum Education Required

High School Diploma or GED. 1 year of relevant experience required. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment. Preferred: 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel. Demonstrated interpersonal, verbal & written communication skills. Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as elevate to upper management when appropriate.

Works independently and collaboratively with others, and identifies opportunity for new work a. Self-motivated, dependable, detail oriented, highly organized.

Additional Information

FUNCTION:
Finance

SUB-FUNCTION:
Revenue Cycle Services

CAREER BAND:
Individual Contributor - Technical

CAREER LEVEL:

2

Location

Remote Location

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.